Safety Standards

Your pet's safety is our highest priority

🛡️

Driver Verification

All TailWind drivers must pass comprehensive background checks and meet strict requirements:

  • Clean driving record verification
  • Criminal background check
  • Valid commercial driver's license (when required)
  • Proof of vehicle insurance
  • Vehicle safety inspection
🚗

Vehicle Standards

Transport vehicles must meet specific safety and comfort requirements:

  • Proper ventilation and climate control
  • Secure, escape-proof enclosures
  • Non-slip flooring and comfortable bedding
  • Emergency contact information visible
  • First aid kit and emergency supplies
  • Regular vehicle maintenance records
🏥

Health & Emergency Protocols

Comprehensive health and emergency preparedness measures:

  • Current vaccination records required
  • Health certificate verification
  • Emergency veterinarian contact list
  • 24/7 emergency support hotline
  • Detailed pet care instructions followed
  • Regular check-ins during transport
📱

Communication & Transparency

Stay informed throughout your pet's journey:

  • Direct messaging with your driver
  • Photo updates during transport
  • Pickup and delivery confirmation
  • Customer support available 24/7
  • Transparent driver profiles and ratings
🚨 Important Note

While TailWind maintains high safety standards for our platform, individual drivers operate as independent contractors. We encourage customers to review each driver's credentials, insurance status, and customer reviews before booking. Always verify that your chosen driver meets your specific safety requirements for your pet's transport needs.