Privacy Policy

Account Information

• Name, email address, and phone number
• Profile information and preferences
• Account creation and login activity

Transport Information

• Pet details (name, breed, size, health information)
• Pickup and delivery addresses
• Special instructions and requirements

Driver Information

• Driver's license and vehicle information
• Background check results
• Insurance and certification details

Platform Operations

• Facilitate connections between customers and drivers
• Process bookings and payments
• Provide customer support
• Maintain platform security

Communication

• Send booking confirmations and updates
• Enable messaging between customers and drivers
• Provide important service notifications

Safety and Verification

• Verify driver credentials and background
• Monitor platform usage for safety violations
• Respond to emergencies and safety issues

With Drivers and Customers

• Contact information for confirmed bookings
• Pet and transport details for assigned trips
• Driver credentials and ratings for customer selection

With Service Providers

• Background check companies for driver verification
• Payment processors for transaction handling
• Email and SMS services for notifications

Legal Requirements

We may disclose information when required by law or to protect safety and security.

What We Collect

• Pickup and delivery addresses you provide
• General location for driver matching
• Optional GPS data only if drivers choose to share

Driver Choice

Drivers can choose whether to offer GPS tracking to customers. This is not required by our platform and remains each driver's business decision.

Security Measures

• Encrypted data transmission and storage
• Regular security audits and updates
• Access controls and authentication
• Secure payment processing

Data Retention

• Account information retained while account is active
• Transport records kept for safety and support purposes
• Deleted accounts purged within 30 days

Access and Control

• View and update your account information
• Request copies of your data
• Delete your account and associated data
• Opt out of marketing communications

Communication Preferences

• Control email and SMS notifications
• Choose communication methods
• Unsubscribe from marketing messages

How We Use Cookies

• Essential cookies for platform functionality
• Session management and security
• User preferences and settings

Third-Party Services

We use Google Maps for location services and may use analytics tools to improve our platform. These services have their own privacy policies.

TailWind is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18.

We may update this privacy policy from time to time. Users will be notified of significant changes via email or platform notifications.